Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all services purchased from SCALEUP NEXUS (brand “ScaleUp Nexus”), whether paid online through an authorized payment service provider or by bank transfer.

Because our services are customised professional services, refunds depend on the stage of work at the time of cancellation, as explained below.

Project Confirmation

Work on a project begins after the client confirms the quotation or proposal and makes the agreed advance payment. The quotation defines the scope, deliverables, timelines and payment milestones.

24-Hour Cancellation & Refund Window

We understand that circumstances may change. Payments made towards our services are generally non-refundable; however, as a customer-friendly provision, clients may request cancellation and a refund within 24 hours from the date and time of successful advance payment.

Please note that after the payment is successfully processed, the project or service may be assigned to the relevant team members immediately, and initial work, planning, consultation, setup, development, design, content preparation or other service-related activities may begin. Therefore, once the 24-hour period has passed, the service may already be in progress and refund requests may not be eligible for approval.

Any cancellation or refund request received after this period will be reviewed in accordance with our Refund & Cancellation Policy and the work or expenses already incurred for the project.

How to Request a Cancellation

To request a cancellation or refund, email info@scaleupnexus.in with your name, phone number, invoice or payment reference, and the reason for cancellation. The time your email is received is used to determine whether the request falls within the 24-hour window.

Requests After 24 Hours

Requests received after the 24-hour window are reviewed individually.

• The value of work already completed (planning, consultation, design, development, content, setup or campaign work) and any expenses incurred will be deducted, and any eligible balance may be refunded.
• Payments for milestones that have been delivered and approved are non-refundable.

Monthly Services

For monthly services such as SEO, digital marketing, social media management and website maintenance, you may cancel with written notice before the start of the next billing cycle. Fees for a billing cycle that has already started are non-refundable, and services will continue until the end of that cycle.

Non-Refundable Items

The following are non-refundable once purchased or spent on your behalf:

• Domain name registrations and renewals
• Hosting, SSL certificates, premium themes, plugins and software licences
• Advertising budgets paid to Google, Meta or other platforms
• Any other third-party costs incurred specifically for your project

Cancellation by ScaleUp Nexus

If we are unable to deliver a service as agreed, we will inform you promptly and refund any amount paid for work that has not been delivered.

Refund Processing

Approved refunds are initiated within 7 working days of approval and credited to the original payment method. Depending on your bank or payment provider, the amount may take 5–10 working days to reflect in your account.

Duplicate or Failed Payments

If you are charged twice or a payment fails but the amount is debited, please email info@scaleupnexus.in with the transaction details. Verified duplicate or failed payments are refunded in full.

Contact

For refund or cancellation requests, please contact: